JCC Rockland is looking for part-time receptionists to join our team. The front desk receptionist is responsible for providing the first line of communication with members and creating a welcoming and friendly environment. The receptionist has the responsibility of being responsive to members, checking members in and acting as a resource for members’ /staff’s needs regarding goods and services while on the JCC Campus.
Duties and Responsibilities
- Greet members in with a warm welcome and a fond farewell.
- Make sure members swipe their card.
- Accept deliveries, and contact the recipient to let them know package has arrived, when necessary.
- Answer phones within three rings with the appropriate branded greeting.
- Ensure calls are directed properly and where necessary, taking complete and detailed phone message information.
- Maintain work areas in clean and orderly manner at all times.
- Restock supplies, forms and retail items before they run-out.
- Assist members with purchases of retail goods and JCC programs / services.
- Assist in sales (new memberships, personal training, retail and special programs).
- Maintain log books for sign- in and sign-out of delivery person or visitors and obtain proper identification, as needed..
- Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic and helpful attitude.
- Assist members/guests with personal direction to their destination if needed.
- Assist with special projects, events and promotions as needed.
- Assist management or any authored personnel requesting assistance with any task related to the JCC
Responsibilities may be changed as the needs of the JCC change. This would be done with prior consultation.
Specialized Skills and Competencies
1. Excellent human relations, communications, member service skills and telephone skills.
2. Must be proficient in Microsoft Office / Google Docs
3. Customer service oriented.
4. CPR/AED certified, preferred
- High School diploma and 1 year hospitality/service industry experience, preferred
- Requires long periods of standing or sitting
- Must be available early mornings, evenings and weekends
Variety of hourly shifts available, from 5am to 10pm
Customer Relations Manager
firstname.lastname@example.org · 845.362.4400